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  • jamesstanton
  • Posted by jamesstanton
28 May 2025
11 min read

Data-Driven Personalization Strategies: Crafting One-to-One Customer Experiences at Scale

Introduction Personalization has evolved from basic merge tags in email blasts to...

  • jamesstanton
  • Posted by jamesstanton
26 May 2025
9 min read

Conversational AI & Chatbot Strategies: Revolutionizing Customer Engagement and Support

Introduction Conversational AI, which includes chatbots, virtual assistants, and voice interfaces, has...

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