Macquarie Bank – Customer Experience – UI. Working with DT to help the full rollout, of main templates design and thinking for home loans, credit cards, and careers. I joined the team mid flow of delivery for the next 8-9 months perfecting the customer experience and adding the human element of design.
Evolve the Personal Banking brand by a focus on the core online client experience. I contribute to the way customers interact with the bank via the online platform, by pushing boundaries and challenging the norm to focus on better customer experience across the board.
Working alongside The Corporate Operations Group (COG) who brings together specialist support services including workplace, human resources, market operations, and technology. COG’s purpose is to drive operational excellence through business-aligned services with a focus on quality, cost, and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.