Operator, address, and status
The contracting party is BRANDLAB Group, operating under the names BrandLAB and BRAND-GPT. Business contact address: 11 George Town, Cayman Islands. Contact [email protected]. The effective year is 1999. These terms do not apply retroactively and form an agreement when presented and accepted.
The service
BrandLAB is an online creative workspace with AI chat, model connections, and other features that may change over time. Features depend on your plan, account, provider availability, and the applicable limits shown in the service. We may add, change, suspend, or discontinue features, subject to applicable law.
Your account
You are responsible for information submitted for your account, keeping sign-in credentials secure, and activity carried out through your account. Tell us promptly if you believe your account has been accessed without permission. You must have authority to accept these terms and use the service in accordance with applicable law.
Acceptable use
Do not use the service to break the law, infringe another person's rights, distribute malicious code, bypass security or usage limits, interfere with the service, or submit material you are not entitled to use. Do not use AI output as a substitute for qualified professional advice or as the sole basis for a consequential decision.
We may restrict or suspend access where reasonably necessary to protect users, providers, the service, or comply with law. Where appropriate, we will provide notice and an opportunity to address the issue.
Your content and AI output
You remain responsible for your prompts, uploads, connected accounts, and use of generated material. You must have the rights and permissions needed to submit content and request its processing. We use submitted material as needed to provide and protect the service and as described in the Privacy policy. AI output may be inaccurate, incomplete, unsuitable, or similar to material generated for others. Review it and check applicable third-party terms before relying on or publishing it. No promise of exclusive or error-free output is made.
Third-party services
AI providers, payment services, identity services, and optional integrations have their own terms, charges, availability, and privacy practices. A BrandLAB subscription is not a consumer ChatGPT, Claude, or other provider subscription, and does not provide equivalent provider rights or credits. See AI and provider disclosure.
Prices, renewals, and cancellation
Prices, currency, included allowances, and any one-time purchases are shown before checkout. Subscriptions renew monthly until cancelled; cancellation through the billing portal takes effect at the end of the paid billing period. BrandLAB pays the provider API costs for managed requests within your allowance or credits. The billing policy explains current allowances, credit packs, and refund requests. Nothing here limits rights that cannot lawfully be limited.
Availability and liability
The service is provided subject to outages, maintenance, provider changes, and other interruptions; no uninterrupted or error-free operation is promised. To the extent permitted by law, BrandLAB Group excludes warranties not expressly required by law and is not responsible for decisions made solely on AI output or for third-party services outside its control. Nothing in these terms excludes liability or consumer guarantees that applicable law does not allow to be excluded.
Changes and applicable rights
We will give clear notice of material changes and obtain any required acceptance before they apply. These terms do not select a single governing-law jurisdiction. Mandatory rights and protections that apply where you live continue to apply. Contact [email protected]with questions.