Prices and checkout
The price and currency shown at checkout are the amount presented for your purchase. Individual monthly BrandLAB plans are priced in USD and include a USD $0.10 monthly service markup. Business seats are priced per seat in USD and may be billed monthly or annually; annual charges are collected once per year. Individual plans include an AI-spend budget and up to 200 BrandLAB text requests per monthly billing period, subject to the available spend balance. The US$20.10 plan includes US$19.50 in AI spend. Business teams share US$19.50 and up to 200 requests per calendar month across the owner and assigned seats. Legacy Pro subscriptions and optional prepaid credit packs are priced in AUD. No automatic currency conversion or migration is applied to a legacy purchase. Check the current pricing page before ordering.
What a BrandLAB purchase includes
A BrandLAB subscription pays for BrandLAB access and the allowance shown for that plan. It is not a provider subscription or provider credit balance. BrandLAB pays its provider API charges; customer keys and separate customer provider billing are not used. Paid managed chat reserves the maximum estimated provider cost plus US$0.10 before dispatch and settles measured usage afterward. Failed requests restore the message allowance but can still incur measured provider costs; unmeasured costs remain held pending reconciliation, without a successful-request markup. Included spend is available only while plan questions remain; neither included spend nor questions roll over. Optional one-time credit packs are shown in AUD when available; under the current policy, purchased credits do not expire. Legacy message credits remain separate from the USD AI-spend wallet and fund eligible image or queued-document workflows at the rate shown in BrandLAB. Whole-dollar USD AI-spend top-ups from US$10 to US$1,000 allow continued managed chat after the message or spend allowance is exhausted. Top-ups belong to the purchasing account, do not roll into a provider account, and are not purchased automatically.
Renewal and cancellation
Subscriptions renew monthly until cancelled. You can cancel through the Stripe billing portal; paid access continues through the end of the current billing period. Cancellation stops future renewals but does not automatically request a refund. If you cannot access the portal, contact [email protected].
Refunds and payment issues
Contact [email protected] with the account email, purchase date, and a description of the issue. Refund requests are reviewed individually and handled subject to applicable consumer law; this policy does not promise a blanket refund or exclude any mandatory refund, cancellation, or cooling-off right. Do not send full card numbers or API keys in a support request.
Payments, receipts, and billing provider
Stripe processes BrandLAB checkout and provides the hosted billing portal. Access and credits update after payment is verified by the service; a checkout redirect alone does not confirm that an entitlement has been applied. Payment receipts and subscription details are available through the billing portal where supported. Contact us promptly about an unrecognized or duplicate charge.
Taxes and consumer rights
Review the final amount and currency displayed before authorizing payment. This billing policy does not make a tax-inclusive pricing representation or choose a single governing-law jurisdiction. Mandatory consumer rights where you live continue to apply.